To recover a server from snapshot, you’ll need to navigate to the AppAssure web interface at https://servername:8006/apprecovery/admin/Core#. There are two ways to do this. If you are trying to recover a physical machine click on the Tools tab, and select Boot CDs. Next click on the Action drop down menu, and select Create Boot CD.

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This will create an .iso image of a boot CD. Specify the location of where you want the .iso image to be saved at, once created. In addition you can specify the IP address information that the server will use, enable VNC, or load additional drivers in case you are recovering a server to a dissimilar hardware platform (snapshot of a say PE2950 to a R610).

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Once the image is created, burn it onto a CD, and use the media to boot the server off of. Once the server has completed booting off of the CD, obtains an appropriate IP address and is able to communicate to the AppAssure appliance, you’ll need to go back to the web interface, and select the server you want to restore from the list of protected machines. Next click on the Recovery Points tab.

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Select and expand the recovery point you want to restore from, then click on the Rollback button.

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Select the radio button next to Recovery Console Instance, then specify the IP address of the server (bare metal machine you have just booted up off of the recovery media) in the Host field. In addition, you’ll need to enter in the RCI password. This password will be provided in the Recovery Console. Then, click the Load Volumes button.

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If you select the Protected Machine radio button you can have the Live Recovery feature enabled, which prioritizes the recovery process. Live recovery will make the recovery process look like it took 2 minutes, where in fact it will make data you are trying to access available to you during the recovery itself, through the use of metadata.

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Another option is to take a backup of a server and ‘export’ it to a virtualized environment. You can do so by selecting the protected machine, then under Recovery Points tab click on the Mount drop down menu and then Export. For example you can choose to export to ESX.

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Next, specify the hostname of your VMware vCenter Server (or ESX hypervisor) as well as the appropriate credentials to access it, and click on Connect.

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On the next screen you can specify the amount of RAM would like to allocate to this VM, which resource pool and datastore it should be placed into, as well as whether you want to use Thick or Thin provisioning.

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Once done, click on the Export button to complete the restore to ESX.


In addition to recovering the whole server, you can recover files from snapshots using the Local Mount Utility. It can be downloaded from https://appassure.licenseportal.com.

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When you start the application you’ll see a list of all of your protected machines, and all of the their respective volumes you are backing up.

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Right click on the volume to mount it.

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A windows explorer window will pop up, allowing you to navigate through the file system of the snapshot you’ve mounted to recover data.

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Once done, click on the Active Mounts button and then click on Dismount All to disconnect all of the mounted snapshots.

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Alternatively, you can do the same thing from the web interface. Select the machine you want to restore data from, then click on the Recovery Points tab. Expand the RP you want to use, then click on the Mount button.

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Next, specify the path on the AppAssure appliance, you want to use as a Mount Point for your snapshot; which volumes from the snapshot should be mounted. Typically you’d mount the RP as Mount Writable. Another possibility is to check the checkbox next to Create a Windows share for this Mount which will share the snapshot on the network from the AppAssure appliance.

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Once done, click on the Mount button.

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Now, you can see the snapshot recovered in the location you have specified, and you can browse through it to retrieve data you need.

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Once you are done, you are going to want to dismount all of the mounts. You can do so back in the AppAssure web interface, by selecting the machine you were working on from the list of Protected Machines on the left. Then Click on the Tools tab, and select Mounts from the left side window pane. Click on the Dismount All button.

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